Terms of Service

Effective Date: 06 July 2023

Welcome to XA12 Games Studio! These Terms of Service (“Terms”) govern your use of any application, game, or service provided by XA12 Games Studio (“Studio,” “we,” or “us”). By accessing or using any application published by XA12 Games Studio (“Service” or “Services”), you agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using our Services.

1. Acceptance of Terms

By accessing or using our Services, you confirm that you have read, understood, and agreed to these Terms, as well as any additional terms and policies referenced herein.

2. License and Intellectual Property

2.1 License: Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable, revocable license to access and use our Services for personal, non-commercial purposes. You acknowledge and agree that you shall not sublicense, modify, distribute, reproduce, or exploit our Services in any unauthorized manner.

2.2 Intellectual Property: All intellectual property rights, including copyrights, trademarks, and any other proprietary rights associated with our Services, shall remain the sole property of XA12 Games Studio. You shall not use or display our intellectual property without our prior written consent.

3. User Conduct

3.1 Compliance: You agree to use our Services in compliance with all applicable laws, regulations, and these Terms. You shall not engage in any activity that may harm, disrupt, or impair the functionality or security of our Services or interfere with the rights of other users.

3.2 Prohibited Conduct: You shall not engage in the following prohibited conduct while using our Services:

• Violating any laws or regulations.
• Infringing upon the intellectual property or privacy rights of others.
• Uploading, distributing, or transmitting any harmful, unlawful, or objectionable content.
• Harassing, defaming, or stalking other users.
• Impersonating any person or entity or misrepresenting your affiliation with any entity.
• Accessing, tampering with, or using non-public areas of our Services without authorization.
• Introducing viruses, malware, or any other malicious code that could harm our Services or users.

4. Rewards Ads and In-App Purchases

4.1 Rewards Ads: Some of our games may include reward-based advertisements (“Rewards Ads”). By using our Services, you acknowledge and agree that you may be presented with Rewards Ads. The nature and frequency of Rewards Ads may vary, and you understand that interacting with these ads is optional.

4.2 In-App Purchases: Some of our games may offer in-app purchases (“IAPs”), which allow you to enhance your gaming experience or unlock additional content. You acknowledge and agree that any IAPs are solely your responsibility, and you shall be solely responsible for any charges incurred through the use of IAPs.

5. Refund Policy

5.1 Refund Availability: Certain circumstances may warrant a refund for purchases made through our Services. The availability of refunds and the conditions under which they may be granted will be determined at the sole discretion of XA12 Games Studio.

5.2  Non-Refundable Items: Please note that certain items, such as in-app purchases, virtual currency, or digital content, may be non-refundable once purchased. It is your responsibility to review and confirm the nature of the item before making a purchase.

5.3 Refund Requests: If you believe you are eligible for a refund, you may submit a refund request to our customer support team. We will review each request on a case-by-case basis and make a reasonable effort to provide a resolution within a reasonable timeframe.

5.4 Refund Denial: We reserve the right to deny refund requests if we determine that they do not meet the refund criteria or if fraudulent activity is suspected.

5.5 Third-Party Platforms: If you made a purchase through a third-party platform, such as an app store, please refer to the refund policy of that platform for any applicable refund procedures.

5.6 Change of Prices: XA12 Games Studio reserves the right to change the prices of items or services offered through our Services at any time without prior notice.

6. User Data and Privacy

6.1 Collection and Use: By using our Services, you acknowledge and agree that XA12 Games Studio may collect and process certain user data in accordance with our Privacy Policy. The types of data collected and the purposes for which they are used are described in our Privacy Policy.

6.2 Third-Party Transfers: We are committed to protecting your privacy. Unless required by law or explicitly stated in our Privacy Policy, we will not transfer your user data to third parties without your consent.

7. Termination

We may terminate or suspend your access to our Services, in whole or in part, without prior notice or liability, for any reason, including but not limited to a violation of these Terms. Upon termination, all rights granted to you under these Terms will cease immediately.

8. Limitation of Liability

To the maximum extent permitted by applicable law, XA12 Games Studio and its affiliates, directors, employees, or agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the use or inability to use our Services.

9. Modifications and Updates

We reserve the right to modify or update these Terms at any time without prior notice. It is your responsibility to review these Terms periodically. Continued use of our Services after any modifications constitutes your acceptance of the revised Terms.

10. Governing Law and Jurisdiction

Any matters not explicitly addressed in these Terms will be subject to the regulations stated in the relevant statutes. In the event of a lawsuit arising from the use of the service, the court specified in accordance with the procedure outlined in the Act will have jurisdiction over the case.

11. Contact Us

If you have any questions, concerns, or feedback regarding these Terms or our Services, please contact us at man@lotusplay.io.

Thank you for using XA12 Games Studio’s Services. Enjoy your gaming experience!